Privacy Policy

This Privacy Policy explains how Bewerten Solutions Pvt. Ltd. (“Powerten”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit https://powerten.in, request a consultation, or purchase a Powerten product. We are the data fiduciary under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1. Who we are

Bewerten Solutions Pvt. Ltd., a company incorporated in India with its registered office at #38, 1st Floor, 9th Main, Shivanagar, Rajajinagar, Bengaluru 560 010, Karnataka, India.

CIN: [REVIEW — insert CIN]. GSTIN: [REVIEW — insert GSTIN]. For any privacy-related query, email info@powerten.in.

2. Personal data we collect

2.1 You give us directly

• Name, phone number, and pincode when you request a consultation or callback.
• Email address and postal address during order processing, installation, and warranty support.
• Home-energy information you share during consultation (approximate load, current inverter/battery setup, electricity bill amount) — used only to size the recommended Powerten system.
• Payment details processed by our PCI-DSS compliant payment partners (we do not store full card numbers).

2.2 We collect automatically

• Device and browser information, approximate location (derived from IP), and pages visited on https://powerten.in.
• Cookies and similar technologies strictly necessary to deliver the website and, where you consent, to measure site performance.

2.3 From third parties

• Installer partners may share installation milestones and site-survey notes with us to deliver your order.
• Analytics and anti-spam providers share aggregated, non-personal signals about site usage.

3. Why we process your data

We process personal data for the following purposes:

• To respond to your consultation or quote request.
• To size, manufacture, install, service, and warranty the Powerten product you order.
• To communicate with you about your order, appointments, and safety notices.
• To comply with Indian tax, consumer protection, safety, and electrical-code obligations.
• To detect and prevent fraud and to safeguard the security of our network and services.
• Where you have opted in, to send you relevant product updates and offers. You may withdraw consent at any time.

4. Legal basis

Under the DPDP Act, we process your data on the basis of your consent (for marketing, cookies other than strictly necessary, and optional analytics) or for “legitimate uses” as defined in the Act — chiefly performance of a contract with you, compliance with law, and employer / business-to-business interactions.

5. How we share your data

We do not sell your personal data. We share it only with:

• Authorised installer partners and service engineers strictly to fulfil your order.
• Payment processors, shipping couriers, and warranty/insurance partners under contractual confidentiality obligations.
• Cloud and IT service providers (hosting, analytics, email) headquartered in India or abroad, bound by data-processing agreements consistent with the DPDP Act.
• Courts, regulators, and law-enforcement authorities where required by law.

Where data is transferred outside India, we rely on contractual safeguards and DPDP Act-compliant transfer mechanisms.

6. Retention

We retain personal data for as long as needed to provide the service you requested and thereafter to meet statutory, warranty, and accounting obligations (typically 8 years for tax records; up to 12 years for warranty service records on installed systems). You may request earlier deletion subject to those legal requirements.

7. Your rights as a Data Principal

Under the DPDP Act you have the right to:

• Access a summary of the personal data we hold about you.
• Correction and erasure of inaccurate or no-longer-needed data.
• Nominate another person to exercise your rights in case of death or incapacity.
• Grievance redressal (see section 10).
• Withdraw consent for any processing based on consent.

Send requests to info@powerten.in. We will respond within 30 days.

8. Security

We apply reasonable technical and organisational measures to safeguard your data — HTTPS in transit, access controls on internal systems, least-privilege principles for staff and partners, and periodic reviews. No system is perfectly secure; please use strong passwords and notify us immediately if you suspect misuse.

9. Children

Our services are intended for adults. We do not knowingly collect personal data of any child under 18 without verifiable parental consent. If you believe we have, contact us and we will delete it.

10. Grievance Officer

In accordance with the DPDP Act and Rule 3(11) of the IT (Intermediary Guidelines) Rules, our Grievance Officer is:

Name: [REVIEW — insert name]
Email: [REVIEW — insert email, e.g. grievance@powerten.in]
Address: #38, 1st Floor, 9th Main, Shivanagar, Rajajinagar, Bengaluru 560 010, Karnataka, India.

The Grievance Officer acknowledges complaints within 48 hours and resolves them within 15 days.

11. Changes to this policy

We may update this policy to reflect changes in law or our operations. Material changes will be notified on this page with an updated “Last updated” date. Continued use of the website after such changes constitutes acceptance.

12. Contact

Questions? Email info@powerten.in or review our Terms of Service and Refund Policy.